Returns & Replacement Policy

Ratnakundli.com offers a very transparent and simple 10 Days Return & Replacements policy.

Conditions to be eligible for the Returns & Replacement Policy:

• 1. Item(s) must be in their original, unused condition.
• 2. Replacement for items are subject to inspection and checking by the Ratnakundli.com.
• 3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
• 4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable. 

Important Notes:

• Shipping Charges, VAT and duties are not refundable.
• Return Shipment is at customer's cost
• Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For ccAvenue payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards;  For Paypal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%)
• Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
•  Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.
  For More Information can Contact at 8999249019